Shipping policy

Last updated: 25 October 2026

This policy explains where we deliver, what it costs, how long it takes and what happens if a delivery goes wrong. It forms part of our Terms of Service and is published in compliance with Rule 7 of the Consumer Protection (E-Commerce) Rules, 2020, which requires us to give you accurate information about delivery and shipment before you buy.

1. Where we deliver

We are a local, freshly made product, and we deliver ourselves. At present we deliver to these areas of Hyderabad, Telangana:

  • Kukatpally
  • Pragathi Nagar
  • Nizampet
  • Bachupally
  • Miyapur

We are expanding, and this list will grow. The areas shown above and on the banner at the top of the store are the ones we can serve today.

  • Please check your area before ordering. If you are not sure whether we reach you, WhatsApp or call us on +91 70327 00912 with your locality and PIN code and we will tell you straight away.
  • If an order is placed for an address outside our delivery area, we will contact you and either arrange an alternative that works for both of us or cancel the order and refund you in full. We will not simply hold the order.
  • We do not currently ship to the rest of Telangana, to other states, or outside India. We are not able to deliver to PO boxes.

2. Delivery charges

  • Orders of ₹999 and above are delivered free.
  • For orders below ₹999, a flat delivery charge of ₹49 applies. It is shown on the checkout page before you pay.
  • All prices on this store are in Indian Rupees (₹) and are inclusive of GST. The order summary at checkout shows the product total, the delivery charge and any discount separately, so you can see exactly what makes up the amount.
  • The total you see at checkout is the total you pay. We do not add any charge after that point, and there is no separate handling, packaging or fuel fee.
  • If a free-delivery threshold was met using a discount code and the code is later reversed, or the order is partly cancelled, the delivery charge applicable to the revised order value may be adjusted against your refund. We will show you that adjustment.

3. When your order arrives

  • We deliver on business days — Monday to Saturday, excluding public holidays.
  • Orders are normally delivered within 1 to 2 business days of being confirmed. Where our schedule allows, orders confirmed before 2:00 p.m. IST on a business day may be delivered the same day; orders confirmed after that are taken up the next business day.
  • Our pickles are made in small batches. If a variant you ordered needs an extra day to be packed fresh, we will tell you by phone, WhatsApp or e-mail, and you may cancel for a full refund.
  • Our delivery person will call you on the number you gave at checkout before arriving. Please keep that number reachable — an unreachable number is the single most common reason a delivery fails.
  • We do not currently offer date-specific or time-slot delivery, but if you need a particular window, tell us on WhatsApp when you order and we will try to fit it.

4. Check your order at the door

Because we deliver locally rather than through a courier network, you can do something you cannot do with a parcel from across the country: open the bag and check it while our delivery person is still there. Please do.

  • Count the jars against your invoice, and check that each seal is intact and no jar is cracked or leaking.
  • If anything is wrong, hand it back on the spot. We will replace it or refund it, with nothing for you to pack, ship or follow up.
  • If you only notice a problem later, you still have 48 hours from delivery to report it — see the Cancellation, Returns & Refund Policy.

5. Packaging, and the condition your order arrives in

  • Pickles are packed in food-grade containers, sealed, and cushioned for the journey. Glass jars are individually wrapped.
  • A little oil separation, or oil at the rim of the jar, is normal for traditional Andhra pickles and is not a defect. The layer of oil on top acts as a natural preservative.
  • Every order is delivered with a remaining shelf life of at least 30% of the product's total shelf life, or 45 days before the best-before date, whichever is earlier, in line with the conditions applicable to e-commerce food business operators under the Food Safety and Standards Act, 2006 and the regulations made under it. If you ever receive a jar that does not meet this, it is covered by our Refund Policy.
  • Mandatory food information — ingredients, allergens, net quantity, best-before date, the vegetarian or non-vegetarian symbol, batch details and manufacturer details — is printed on the pack, and the key details are shown on each product page.
  • Please refrigerate non-vegetarian pickles after opening and always use a dry spoon, as printed on the label.

6. Wrong or incomplete addresses

  • Please double-check your name, full address with landmark, flat or house number and mobile number before paying.
  • You can ask us to correct an address before the order leaves for delivery — WhatsApp or call +91 70327 00912 as soon as you can. We can usually accommodate a change within our delivery area at no cost.
  • If a delivery fails because the address was wrong or incomplete, or because nobody was reachable, we will attempt it again on the next business day. If it fails a second time, we will refund the product value; the delivery cost actually incurred may be deducted, and we will show you that deduction.

7. If nobody is available

  • We will normally make up to two delivery attempts. Please tell us in advance if you would like the order left with a security desk, a neighbour or a family member — with your permission we are happy to, and the delivery is treated as complete once it is handed over as instructed.
  • We will not leave food unattended outside a door without your instruction.
  • Perishable food that has been out too long will not be re-delivered. In that situation we refund rather than resend, unless you specifically ask for a fresh replacement.

8. Undelivered or missing orders

If your order is marked delivered but you have not received it, or a delivery has not reached you within 2 business days of confirmation and we have not contacted you about a delay, please tell us. We will trace it the same day and replace it or refund you in full, at your choice. Where a delivery fails through no fault of yours, the refund includes any delivery charge you paid.

9. Risk and title

Risk of loss and damage stays with us until the order is delivered to the address you gave us. Once it has been handed over at that address — to you, or to a person you authorised — ownership and risk pass to you, subject to your rights under this policy and the Refund Policy, and to your rights under the Consumer Protection Act, 2019.

10. Events outside our control

We are not liable for delay or failure in delivery caused by events beyond our reasonable control, including heavy rain or flooding, natural calamities, epidemics, bandhs, strikes, curfews, civil unrest, traffic restrictions, or government or regulatory action. In such cases we will keep you informed and, where delivery has become impossible or the food would no longer be fit to eat, cancel the order and refund you in full.

11. Questions

WhatsApp or call +91 70327 00912, e-mail contact@t3pickles.com, or see our Contact Information page for full customer-care and grievance-redressal details.