Terms of service

Last updated: 10 November 2026

These Terms of Service govern your use of t3pickles.com and every order you place on it. Please read them before you buy. By browsing the store, creating an account or placing an order, you accept these terms.

They sit alongside our Privacy Policy, Cancellation, Returns & Refund Policy, Shipping & Delivery Policy and Contact Information page, all of which form part of these terms.

1. Who we are

T3 Pickles is a brand owned by Envy Foods. It sells home-style Andhra pickles, made in small batches, direct to consumers through this website, and delivers them locally in Hyderabad. We own the stock we sell, so we are an inventory e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020 — there is no third-party seller and no marketplace involved. Our business, customer-care and grievance-redressal details are on the Contact Information page.

2. Who can order

You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.
If you are under 18, you may use the store only with the involvement of a parent or guardian, who must place the order.
You must give us accurate and complete information — your real name, a deliverable address, a working phone number and a valid e-mail. We rely on it to deliver your food.
We currently deliver only in Kukatpally, Pragathi Nagar, Nizampet, Bachupally and Miyapur, Hyderabad. Please check the Shipping & Delivery Policy before ordering — if you are outside our delivery area we will contact you and refund you in full.

3. Our products

We sell ready-to-eat packaged pickles, both vegetarian and non-vegetarian, prepared in a licensed kitchen and packed in food-grade containers.
Each product page lists the variant, net quantity, price, and the key product information. The full mandatory food information — ingredients, allergens, net quantity, best-before date, the vegetarian or non-vegetarian symbol, batch details and manufacturer details — is printed on the pack as required by the Food Safety and Standards (Labelling and Display) Regulations, 2020.
Please read the label before you eat. Our pickles are prepared in a kitchen that handles mustard, sesame, groundnut and other common allergens, so cross-contact cannot be ruled out. If you have a food allergy or a medical condition, check the label and consult your doctor. Non-vegetarian pickles contain chicken or mutton.
Our pickles contain no artificial preservatives and no artificial colours. Oil rising to the top of a jar is normal and acts as a natural preservative. Store as directed on the label, use a dry spoon, and keep the jar closed.
Because ingredients are seasonal and handpicked and nothing is standardised, colour, oil content, piece size, texture and heat vary a little between batches. That is the nature of the product, not a defect.
Product photographs are for illustration. We photograph our own products honestly, but styling, plating, lighting and screen calibration mean what arrives may not look identical to the image.
Nothing on this store is medical or nutritional advice, and we make no claim that any product prevents, treats or cures any condition.

4. Prices and what you pay

All prices are in Indian Rupees (₹) and are inclusive of GST.
The checkout page shows the total price as a single figure, with the break-up — product total, delivery charge and any discount shown separately — so you can see every component before you pay. This is what Rule 7 of the Consumer Protection (E-Commerce) Rules, 2020 requires, and we hold ourselves to it.
There are no hidden or post-checkout charges. We do not add items to your cart that you did not choose, we do not reveal charges late in the flow, and we do not use false urgency, confirm-shaming, drip pricing or any of the other practices listed in the Central Consumer Protection Authority's Guidelines for Prevention and Regulation of Dark Patterns, 2023.
Delivery is free on orders of ₹999 and above. Below that a flat delivery charge of ₹49 applies, shown at checkout before you pay. See the Shipping & Delivery Policy.
We may change prices, launch or end offers, and change the range at any time. The price that applies to your order is the one shown at the moment you complete checkout. A later price change does not entitle either of us to an adjustment.
Obvious errors. If a product is listed at a clearly wrong price or with a clearly wrong description because of a technical or human error, we may cancel the affected order even after confirming it. We will tell you promptly and refund you in full. We will never ask you to pay the difference.
We do not manipulate prices to gain an unreasonable profit, and we do not discriminate between consumers of the same class or make arbitrary classifications affecting their rights.

5. How an order is formed

Adding an item to your cart and paying is an offer to buy. An order confirmation e-mail is an acknowledgement that we have received your offer — it is not yet our acceptance.
The contract between us is formed when we dispatch the order, or earlier if we confirm acceptance to you expressly.
We may decline or cancel an order before dispatch if the item is out of stock, a batch fails our quality check, your address is outside our delivery area, there is a pricing or listing error, we suspect fraud or misuse, or we cannot verify your details. If we do, we refund you in full, with no charge of any kind.
We may limit the quantity available to a single customer or address, and we may refuse orders that appear to be for commercial resale.
You may not resell our products commercially without our written permission.

6. Payment

You can pay using the methods shown on the checkout page at the time you order.
Payments are processed by PCI-DSS compliant payment gateways and by Shopify's checkout. We do not receive or store your card number, CVV, UPI PIN or net-banking credentials — see the Privacy Policy.
An order is processed only after payment is authorised. If authorisation fails, the order will not be created.
If money leaves your account but no order is created, the transaction has failed and is auto-reversed by your bank or payment provider, typically within 1 to 5 working days, under the Reserve Bank of India's framework on harmonisation of turn around time for failed transactions. If it has not come back within 5 working days, send us the transaction reference and we will take it up with the gateway for you.
You confirm that the payment instrument you use belongs to you or that you are authorised to use it. We may cancel orders that show signs of unauthorised or fraudulent payment.

7. Delivery, cancellation and refunds

These are covered in detail in the Shipping & Delivery Policy and the Cancellation, Returns & Refund Policy, which form part of these terms. In summary:

Cancel free of charge before dispatch — we never levy a cancellation fee.
We do not accept change-of-mind returns of food, for hygiene and food-safety reasons.
We replace or refund in full anything delivered damaged, leaking, wrong, missing, expired, too close to its best-before date, spoiled or not as described — reported within 48 hours of delivery.

8. Your account

You do not need an account to order, but one lets you track orders and use loyalty benefits.
Keep your login credentials confidential. You are responsible for activity under your account, and you must tell us at once if you suspect unauthorised use.
Please keep one account per person. We may suspend or close an account that is being used to abuse offers, referral credits or loyalty points, or that breaches these terms.
You can ask us to close your account at any time by writing to contact@t3pickles.com.

9. Offers, discount codes, loyalty and referrals

Discount codes and offers are valid only for the stated period, on the stated products, and subject to any minimum order value. Unless stated otherwise, one code applies per order and codes cannot be combined.
Loyalty benefits and referral credits are described on our Loyalty and Refer & Earn pages. Those programme terms apply in addition to these.
Loyalty points and referral credits have no cash value, cannot be transferred or sold, and cannot be encashed.
We may change, suspend or withdraw a programme or an offer. Where we do, we will honour benefits you have already validly earned, and give reasonable notice where a change is to your disadvantage.
Referring yourself, creating multiple accounts, or using automated means to generate credits is abuse. We may reverse the benefit and close the accounts involved.

9A. T3 Club membership

What it is. T3 Club is an optional paid membership. You join by paying the membership fee shown on our website at the time you join, while logged in to your t3pickles.com account.
How long it lasts. A membership is valid for 12 months from the date of payment. It is personal to the account used to buy it and cannot be transferred or shared.
What you get. While your membership is active, you get the member discount shown on our website on eligible products in every order you place while logged in to that account. The discount does not apply to delivery charges. Free delivery is decided on the order value after the discount.
With other offers. The member discount is applied automatically; it is not a discount code. Referral (T3R) codes can be used together with it. Loyalty (T3L) codes cannot: if one is entered, only one of the two benefits is applied.
Buying the membership. The membership is bought as a separate order, not in the same order as products.
Renewal. You can renew during the last 15 days of your membership; the renewal adds 12 months to your current end date. If your membership has expired, you can join again and a fresh 12 months starts from the date of payment.
The fee is non-refundable. Once paid, the membership fee is not refunded, whether or not you use the membership, and including when a later order is cancelled, returned or refunded. The only exceptions are a duplicate or erroneous payment, or if we withdraw T3 Club or end your membership for a reason other than misuse — in that case we refund the fee in proportion to the full months remaining.
Changes. We may change the member discount or benefits for future orders. Any change is shown on our website before it applies.
Misuse. Sharing an account to pass on the member discount, or using your own referral code, is misuse. We may withhold the benefit or end the membership without refund.

10. Reviews and anything you post

A review you submit must be your own genuine experience of a product you actually bought. Please do not post anything unlawful, abusive, obscene, defamatory, misleading or infringing, and do not include someone else's personal information.
We do not write fake reviews, we do not pose as customers, and we do not misrepresent the quality or features of our products — Rule 7(4) of the Consumer Protection (E-Commerce) Rules, 2020 prohibits exactly that, and we consider it indefensible in any case.
We may decline to publish, or may remove, content that breaches this section. We do not remove a review merely because it is critical.
By submitting content you give us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display it in connection with the store and our marketing, with attribution to the display name you provided. You keep ownership of it, and you can ask us to take it down.

11. Acceptable use

Please do not:

use the store for any unlawful or fraudulent purpose, or in breach of these terms;
scrape, crawl, harvest or copy the store's content, prices or images, by automated means or otherwise, except as a normal search engine does;
attempt to gain unauthorised access to the store, other customers' accounts or any connected system;
introduce malware, run a denial-of-service attack, or otherwise interfere with the store's operation or security;
place orders through bots, or use automated means to defeat stock or offer limits;
impersonate us, another customer or any other person;
use our brand name, logo or content in a way that suggests an association or endorsement we have not given.

12. Intellectual property

The T3 Pickles name and logo, the design and layout of this store, our text, photographs, graphics, recipes and product descriptions are owned by us or licensed to us, and are protected by Indian and international intellectual property law. You may view and print pages for your own personal, non-commercial use. Any other use — copying, adapting, republishing, distributing or using our content commercially — needs our written permission.

13. Third-party services

The store uses third-party services, including Shopify for hosting and checkout, payment gateways, delivery partners and communication tools, and may link to third-party websites. We choose our providers with care, but their services are governed by their own terms and privacy policies, and we are not responsible for their content or practices.

14. Disclaimers and limitation of liability

We take real care over our products and this store. Even so, we do not warrant that the store will be uninterrupted or error-free, that every listing will always be accurate and current, or that delivery estimates will always be met.
We are not liable for loss or damage caused by your failure to follow the storage or usage instructions on the label, by consumption after the best-before date, or by use of a product contrary to its description.
To the extent permitted by law, our total liability arising out of or in connection with an order is limited to the amount you paid for that order. We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, business or goodwill.
None of this excludes or limits any liability that cannot be excluded under Indian law — including liability for death or personal injury caused by our negligence, for fraud, or under the Consumer Protection Act, 2019, the Food Safety and Standards Act, 2006 and the Legal Metrology Act, 2009. Your statutory rights as a consumer are unaffected by these terms.

15. Indemnity

You agree to indemnify us against any claim, loss or expense arising from your breach of these terms, your misuse of the store, or content you post in breach of section 10.

16. Events outside our control

Neither of us is liable for failure or delay in performing an obligation caused by an event beyond reasonable control — natural calamity, epidemic, flood, fire, war, civil unrest, strike, bandh, curfew, traffic or movement restrictions, failure of utilities or telecommunications, or government or regulatory action. Where such an event prevents delivery, or would make the food unfit, we will cancel the order and refund you in full.

17. Suspension and termination

We may suspend or withdraw the store, or any part of it, for maintenance or for business reasons, and we may suspend or close your account if you breach these terms. Termination does not affect orders already dispatched, refunds already due to you, or rights and obligations that have already accrued.

18. Grievance redressal

We maintain a grievance redressal mechanism and have designated a Grievance Officer. Full details — including how to reach the officer, the 48-hour acknowledgement, the complaint ticket number you can use to track your case and the one-month resolution timeline set by Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020 — are on the Contact Information page.

We commit to not adopting any unfair trade practice in the course of our business, on this store or otherwise.

19. Governing law and disputes

These terms and any order placed under them are governed by the laws of India.
Please raise any dispute with us first, through the grievance route above. Most things are settled faster that way than anywhere else.
Subject to the following point, the courts at Hyderabad, Telangana shall have jurisdiction over any dispute arising out of these terms.
If you are a consumer, this does not take away your right to approach the District, State or National Consumer Disputes Redressal Commission having jurisdiction — including the one where you reside or work — under the Consumer Protection Act, 2019, or to use the National Consumer Helpline (1915) or edaakhil.nic.in.

20. General

Severability — if any provision of these terms is held invalid or unenforceable, the rest continues to apply.
Waiver — a delay or failure by us to enforce a right is not a waiver of it.
Assignment — you may not assign your rights under these terms. We may assign ours as part of a business transfer, without reducing your rights.
Entire agreement — these terms, together with the policies linked from them, are the whole agreement between us about your use of the store.
Language — these terms are published in English, which governs their interpretation.

21. Changes to these terms

We may update these terms as our business or the law changes. The current version is always on this page, with the "Last updated" date at the top. The terms that apply to your order are the ones in force when you place it — a later change does not apply retrospectively to an order already placed.

22. Contact us

E-mail contact@t3pickles.com, call or WhatsApp +91 70327 00912, or write to T3 Pickles, Plot no 34, Alpha Villa, Mithila Nagar, Pragati Nagar, Hyderabad, Telangana – 500090, India. Full details are on the Contact Information page.